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eHD- Helpdesk based on Lotus Notes |
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 eHD - electronic HelpDesk Suite
The electronic HelpDesk Suite is a Lotus Notes®-application, which consists of several combinable and parametrisable modules. They can be applied wherever requests have to be
| treated | documented
| analysed
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by phone, fax or email.
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eHD offers: | independence from certain branch
| | | application fields are e.g. helpdesks, call centres or customer services | independence from platforms
| | | The only system precondition is server-side an existing Lotus Domino Server from R5 and client-side a Lotus Client | Modular system
| | | Reduce your costs by purchasing only the necessary modules | | Different sources | | | Among the capture of telephone contacts emails or faxes can be integrated automatically | | Freely definable master data | | | Avoid data redundancy and multiple acquisition of data by staking your existing address books or customer database systems to eHD | | Archiving | | | Maintain the performance of your system by sourcing out regularly the already finished procedures. | | Dates | | | Bring forward certain procedures, you will be reminded automatically | | Statistics and analysis | | | Develop informative statistics on the base of freely selectable criteria. | | | |  | eHD-Ticket (basic modul) | | | request administration by
| | | presentations grouping of requests in major or dependent documents generation of requests out of periodic or aperiodic data deadline monitoring categorisation in tree structure Escalation Life cycle documentation | | | | | | Multitenant | | | companies sites profit-center service-departments user groups user | | | | | | Workflow support | | | transfer group administration connection to Lotus Mail | | | | | | Information distribution | | | centraly globaly classified as user or user groups temporary | | | | | | Administration | | | individual configuration independant and easy
| | zurück | | | | |  | eHD-Archive (additional module) | | | Outsourcing of terminated requests | | | incl. life cycle-documentation archiving time individually configurable | | zurück | | | | |  | eHD-Mail-In (additional module) | | | automatic tranfer of mails in requests | | | out of one or more P.O. boxes individually configurable transfer of all data incl. appendixes | | zurück | | | | |  | eHD-Statistic (additional module) | | | Analysis and statistics | | | online in the Lotus Notes-periphery individually adjustable files formats text, csv or excel
variable demand of data automatical advice to the user by completition | | zurück | | | | |  | eHD-Adressbook (additional module) | | | Slight adressbook | | | transfer of adressbook data in request saving of data out of request in the adressbook individually configurable |
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